Communication have been part of our living since the beginning of time. Since the beginning of communication our life were essential to convey information between one another. Starting with sign language then spoken language, writing, sound, wave and further via electronic, communication are increased according to current situation.
Communication according to Kamus Dewan was direct relationship or by using mediator device like letters, telephone, Internet, language etc. (Kamus Dewan, 1984 : 598)
Gilbert Arthur Highet defines communication as an idea transmission from one person to another person. Scientists also said in life, human only used 10% from his/her mind to think. Communication represent part of this thinking.
Communication are actually a process which involves delivering and receiving between two party namely the sender and the recipient in form of conversation and act known as Verbal Communication and Non-Verbal Communication.
Verbal Communication was an oral communication. This type of communication happened when two party talk whether by facing each other or not. Usage of oral language are required in Verbal Communication. Non-verbal Communication is in form of body movement, sound, face mimic or sign language.
For example one manager gave talk to his workers. His speech was greeted with applause from the workers. The applause was known as sign of support for the speech that was presented. The manager had used Verbal Communication to convey messages while the workers replied with Non-verbal Communication.
Effective communication will be produced if the message delivered and understood clearly by the recipient. If the message mistakenly understood by the recipient, then conflict between the recipient and the sender will happen. As such, clear and effective communication is very important to ensure harmony and good relation between one another.
How to generate effective communication? On the first place we should have positive attitude and trusted each other. We should also behave friendly and manage good rapport so that good relationship will be able to formed. When we converses with a person, we should respect on his opinion and view.
Use language that will be able to understood by both parties. Give clear and accurate directive when delivering instructions. Clear directive can avoid the job to be done twice and altogether increasing work productivity. Do not object or against other opinion even if we disagree because the act could cause the person to be offended, on the other hand we could voices our opinion by politely say that we have our own point of view and ideas.
Strong communication produced if we known the person background, what is the person's habit, what is the person's ranking and what was the agenda or topic that are been discussed. Be an active listener by constantly sensitive on what was delivered and always be prepared with reasonable answers if all of a sudden been ask with a question. Show bright and sincere face while interacts. Sweet and innocent face make people pleased with you. Serious and fierce face cause people to scare and afraid to talk and approaching you.
In an organization when a meeting was held, a manager or chief must encourage the staff members to give opinions and ideas. Say the person's name when interact with him/her to show the quality of being friendly. Expose physical motion, face gesture and pleasantness when talking.
However there are several barriers that can affect communication. Noisy environment at workplaces could cause disturbance in strong communication. Public opinion on a person could also reduce interest to communicate such as the person is boring, lack of knowledge or arrogant.
With such negative assumptions we are not focusing enough attention when interact with the person. We often want to finish the discussion immediately. Closed thinking also the main reason why the communication failed. Usually someone who relatively passive and cannot accept reprimand or advice would be rebelled. Manager should also not labelling employee because workers who are labelled rather isolated him/herself and refuse to be involved in any activity or ceremony. This would weaken the organization.
A person who is talkative and always cut other people's conversation also was a barrier in communication. This act could affect two-way communication because usually it will be one-sided communication. This type of communication is called Dictator Communication.
According to Henry Mintzberg there are three important roles for communication in organization namely interpersonal role, role of information and role to decide.
These three roles obviously show that effective communication should be born from oneself before making an excellent organization. Member who can communicate well among other members will be able to make harmonious atmosphere at workplaces. Usually such staff will often suggested or move forward to become spokesman. After knowing those characteristics needed to generate effective communication, the member could form its personality and altogether make himself a visionary member.
According to motivation expert Abdullah Hassan and Ainon Mohd in their book 'Komunikasi di Tempat Kerja', there are four factors that affected success at workplaces. First is the capacity to motivate oneself. Second, capacity to motivate other individuals. Third, communicative skill and fourth is the technical expertise.
Of those facts given, we can see that communicative skills indeed needed to increase personal performance as a capable member. With our effective communication, we are able to influence other people to follow our footstep. Through communication skill we can gain knowledge and expertise from others.
When all member can communicate effectively, corporate image also would grow. One organization will be excellent when his members are able to communicate well and knowledgeable. Skill to communicate and influence others are included in intelligence type known as emotional intelligence.
As a visionary member, train yourself to communicate effectively, convey messages or information by best means to glorify the organization because only effective communication can produce visionary members and excellent organization.
0 comments:
Post a Comment